Experienced support and practical advice to operators of hotels, guest houses, serviced apartments, B&Bs and holiday homes

“We were on the lookout for a business consultant for Sorted Stay, our serviced apartment company in Southend. Various people suggested we talk to Steve, and after an initial phone call we realised they were right. At first, we wanted help with making our guests’ experience better. But Steve turned out to be able to add significant value which is way beyond that.

Steve’s got tons of experience that helped him see our business in a whole new light. His unique approach brought about positive changes we hadn’t even thought of before.

One thing that really stood out was how Steve mixed professionalism with friendliness. Working with him has been fantastic; he’s very relaxed but really knows the industry inside out and has a strong skill at being able to communicate the most complex of issues in a very simple but direct manner.

I can confidently say Steve has added significant value to our business. Guests love us more now, and our team is working better than ever.

I’m very happy to recommend Steve to any business looking for a consultant. His ideas have made a real difference for us, and I’m sure he can do the same for others.

If you want more details about how Steve helped us, just let me know. I’m happy to share!”

““I would highly recommend Steve Thorne as one of the best Sales, Marketing and Revenue professionals in the business!

For the past 13 years I’ve had the pleasure of working with Steve on a number of assignments and he has made a significant difference to my business whilst providing tremendous support to my team through his leadership and mentoring ability. ”

“Steve’s professionalism, industry insight and pragmatic approach to our needs was warmly welcomed and he has been a tremendous mentor and support for the team and a healthy sounding board at our Executive meetings. We wouldn’t hesitate to recommend Steve.”

“ Steve’s knowledge of the hospitality business is immense and I found his advice invaluable. Since our official opening our rooms have been booked every weekend. In my opinion this definitely could not have happened without Steve’s help and guidance. He is a great guy always willing to go the extra mile to help.”

“Steve Thorne has extensive experience in both the hotel and Serviced Apartment Sectors, having worked for a number of hotel groups, apartment operators and agents.
Steve provided guidance and support in both sales and marketing and made recommendations as to ways in which we could make our marketing more effective and produce better results. I would have no hesitation in working with him again.”